At Contractors Operations Group, we provide Contractors Operations as a Service (COaaS)—a dedicated operations team that helps contractors streamline their day-to-day business without the overhead of hiring an in-house office staff.
Running a successful contracting business takes more than completing quality work. As your business grows, so do the operational demands, from managing work orders and scheduling crews to coordinating vendors, communicating with customers, tracking job progress, and keeping invoicing on schedule.
That's where we come in.
We become an extension of the owner, managing the day-to-day operations that keep your business running smoothly. With extensive experience supporting property maintenance, general contracting, remodeling, restoration, facility maintenance, and home service businesses, we understand the workflows, challenges, and expectations of the industry.
We bring the people, processes, and operational expertise needed to help contractors stay organized, deliver a better customer experience, reduce overhead, and scale with confidence.
We operate from Bengaluru (Bangalore) India's Silicon Valley and the renowned Garden City, delivering world-class Contractors Operations support to contractors across the United States.
To help contractors build stronger businesses by providing reliable, scalable, and efficient operations support that improves productivity, enhances customer satisfaction, and drives sustainable growth. Focus on Building. We'll Handle the Operations.
From the moment a work order is received until the final invoice is paid, we manage the entire operational lifecycle of your jobs, ensuring nothing falls through the cracks.
Focus on Growing Your Business. We'll Run the Operations.
Every hour you spend answering calls, scheduling, coordinating, or invoicing is an hour you're not spending scaling up.
While you're focused on growth, we manage everything from scheduling to job completion to invoicing, ensuring every project is tracked, every customer is informed, every vendor is coordinated, and every invoice is processed on time.
Whether you're managing a handful of projects or hundreds of work orders across multiple markets, we provide the people, processes, and systems needed to keep your business organized, responsive, and scalable. You'll always know what's happening without having to manage every detail.
Hiring an in-house office team is expensive and time-consuming. As your business grows, so do your staffing costs, office space, payroll taxes, benefits, training, and employee management.
With COaaS, you don't just hire another employee, you gain an experienced operations team that works as an extension of you. We help you deliver a better customer experience, keep your projects moving, improve cash flow, and create the operational capacity needed to take on more work.
"You build the business. We run the operations. Together, we help you scale without the overhead of building a larger office. Your business continues to operate efficiently, even when you're focused on what's next. That's the power of Contractor Operations as a Service (COaaS)."
Streamline operations, reduce overhead, and scale with confidence.
Get Started TodayMeet the directors guiding Contractors Operations Group to deliver premier COaaS support.
Michael brings more than six years of experience in Contractors Operations, project management, and client success. Throughout his career, he has supported General Contractors, property maintenance companies, and service-based businesses across multiple states by building operational systems that improve efficiency and drive growth.
His expertise spans work order lifecycle management, vendor development, project coordination, estimating support, CRM implementation, workflow optimization, KPI reporting, quality control, and business expansion.
Michael is passionate about creating operational systems that allow contractor businesses to scale without increasing operational complexity. His focus is helping business owners spend less time managing daily operations and more time growing their companies.
Alfie brings more than six years of experience in Contractors Operations, leads client relationships, strategic partnerships, and customer success at Contractors Operations Group. He works closely with contractors to understand their business goals, identify operational challenges, and ensure every partnership delivers measurable value.
His strength lies in building long-term relationships through communication, responsiveness, accountability, and a solutions-first mindset. Alfie is committed to making sure every client experiences a smooth onboarding process, consistent support, and continuous operational improvement.
Contractors Operations Group (COG) wasn't created overnight. It was built on years of hands-on experience working behind the scenes with contractors across the United States, solving operational challenges and helping businesses grow.
Michael Rodney began his journey in the U.S. property maintenance industry as a Project Manager, while Alfie Benedict started his career in Client Services.
Working alongside property management companies, general contractors, restoration companies, facility maintenance providers, and national service vendors, we experienced firsthand what it takes to keep thousands of work orders moving.
Every day brought new challenges, coordinating vendors, communicating with tenants and property managers, managing emergency repairs, scheduling technicians, resolving issues, tracking work orders, and ensuring every job progressed from assignment to completion.
That experience gave us a deep understanding of the operational challenges behind every successful service business.
As project volume increased, so did the complexity of operations.
Our responsibilities expanded to include estimating support, scheduling, vendor sourcing, customer communication, CRM administration, billing coordination, reporting, quality control, and process improvement.
More importantly, we began building structured workflows, standard operating procedures, and operational systems that improved response times, increased visibility, reduced turnaround times, and created a better experience for clients, tenants, and vendors.
We were no longer supporting daily operations. We were improving how service businesses operated.
Over the next several years, we supported contractors and service providers managing operations across multiple states.
From repairs and maintenance to restoration, renovations, facility maintenance, and recurring service programs, we managed thousands of work orders while supporting customers, vendors, technicians, and property managers every day.
During that time, we noticed the same challenge across businesses of every size.
Winning work was rarely the problem. Managing growth was.
As work orders increased, so did scheduling, vendor coordination, customer communication, invoicing, documentation, reporting, and administrative responsibilities. The workload outpaced the operational systems supporting the business, creating delays, bottlenecks, and unnecessary overhead.
That realization inspired a different way forward.
With more than six years of hands on experience managing operations for contractors and property maintenance businesses, we founded Contractors Operations Group with a simple mission.
Help contractors grow without the cost and complexity of building a larger office.
That vision became Contractor Operations as a Service (COaaS), a dedicated operations solution designed specifically for contractors and field service businesses.
Today, we help clients manage the operational side of their business, including work order management, scheduling, customer communication, vendor coordination, estimating support, CRM administration, documentation, invoicing, reporting, and process improvement.
By managing the day to day operations, we give our clients the operational capacity to focus on delivering exceptional service, strengthening customer relationships, expanding into new markets, and growing their business with confidence.
We started COG because we saw talented contractors spending too much time chasing vendors, answering phones, updating spreadsheets, following up on estimates, and managing paperwork instead of doing what they do best: building great projects and growing their businesses.
We believe every contractor deserves an operation that is organized, scalable, and built for growth. That's why COG exists: to become the trusted remote operations partner behind growth-minded contractors across the United States.
This is only the beginning. As the construction industry continues to evolve, so will we. Our commitment remains the same: to help contractors build stronger businesses through better operations, smarter systems, and long-term partnerships.
"Because great contractors build projects. Great operations build great contractor businesses."
The fundamental principles that guide our remote operations squads and client partnerships every single day.
Clear, timely communication keeps projects moving.
We take responsibility for the work entrusted to us.
Every task has an owner, a deadline, and measurable outcomes.
Standardized processes create predictable results.
Clients always know the status of their operations.
We look for ways to improve every workflow.
We build systems that support growth without adding unnecessary complexity.
